Barista Job Description

The position contributes to the success at Groundwork Coffee, where we are dedicated to providing the highest quality coffee and tea from around the world. We believe in sustainably sourced beans, a commitment to green operational practices and an emphasis on the community and environs in which our stores exist. Above all, this job creates the Groundwork Experience for our team members by providing customers with prompt service, organic/sustainable beverages and food while maintaining a clean and comfortable store environment.

• Acts with integrity, honesty and knowledge that promote the culture, values and mission of Groundwork.
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team.
• Anticipates customer and store needs by constantly evaluating environment and customers for cues. Communicates information to manager so that the team can respond as necessary.
• Assists with new team member training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
• Contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager.
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with the customer. Discovers and responds to customer needs.
• Follows Groundwork operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.
• Maintains a clean and organized workspace so that partners can locate resources and product as needed. 
• Provides quality beverages, whole bean, and food products consistently for all customers by adhering to all recipe and presentation standards. Follows health, safety and sanitation guidelines for all products.
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods. 
• Maintains regular and punctual attendance
• Educates and informs customers about the differences among coffee beans, coffee preparation and home brewing methods
• Cleans and stocks customer area
• Follows company operational policies and procedures, including those for safety and security, to ensure the safety of all partners during each shift
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team